returns policy

As far as we are aware, Artisan's returns policies comply with all relevant legislation.  If you wish to return, exchange or refund an item, please contact the Artisan concerned.  Their details are provided on the despatch note.  Please always check the returns policy directly with the Artisan before you make a purchase.

You may cancel your order at any time after you have placed it up to and including 7 days after the day on which you receive the goods.  You must cancel your order in writing within the timeframes given unless they fall into any one of the categories mentioned below:

·         The goods are prepared according to customer specification, or made to order

·         The nature of the goods are unsuitable for return, for example for reasons of hygiene

·         The goods can spoil quickly or whose expiration date would be exceeded

We request that all goods are returned to the Artisan within 30 days of the date of cancellation at your own cost.  Please do not return goods to NMP.

Returns received outside this time scale are accepted at the discretion of the Artisan.  Please obtain proof of posting as Artisans cannot be held responsible for parcels lost on return to them. All goods returned to an Artisan must be unused, in their original packaging and in a re-saleable condition.

In the case of returned orders, payments will be refunded within 30 days of the date of receipt of the returned goods.  All undamaged, unused, correctly returned products will be credited to the original purchasers’ credit card via Hsbc, NMP's online payment facility, excluding post and packing.  If goods are deemed to be faulty, a full refund will be made and postage paid by the Artisan.  Please explain why you believe the goods to be faulty at the time.  Exchanges are possible if the item is available.  

Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to the Artisan the goods you ordered, in the condition as described above.

If you return a gift wrapped order, we do not refund the gift wrap service charge, if a charge was applicable.

These terms summarise our Artisan's policies.  You must however, check the relevant Artisan's own pages for this information.  We are not responsible in any way for any loss or damages you may suffer in relation to the information set out above, our Artisans' returns or refunds policies or in relation to any goods you purchase or return.